General Questions

How do I get in touch with you?

What's your return policy?

What do those measurements mean?

How do I take my own measurements?

Are your garments new or reconditioned (preowned)?

Do you offer repairs, alterations, cleaning or storage?

Can you give me an appraisal for my garment?

Boa Questions

Do you have..? Is this available in size..?

What sort of shipping do you use?

How can I track my shipment?

How do I care for my fur?

What are "guard hairs"?

What is "underfur"?

What's your privacy policy?

How can I remove myself from the mailing list?

How does on-line ordering work?

What is vintage?

If you have a question not covered here, please don't hesitate to contact us.

How do I get in touch with you?

You can reach us through e-mail at: info@furoutlet.com, or by "snail" mail:

Englishtown Auction
90 Wilson Avenue
Green Building, #12
Englishtown, New Jersey
07726
USA

What's your return policy?

This question has its own page, you can find it here.


What do those measurements mean?

Length

From the base of the neck to the bottom of the garment.

Crossback

From the end of the shoulder to end of the shoulder.

Sleeve

From the base of the neck (i.e., where the neck joins the shoulder) to the knuckle of the index finger, arms hanging straight down.

Sweep

From edge to edge around the bottom of the garment.


How do I take my own measurements?

This question has warranted a page all of it's own. Click here for the details.


Are your garments new or reconditioned (pre-owned)?

The vast majority of our inventory is new. They have never been worn, they are direct from the manufacturer.

We do have a small selection of items with defects, which are available at a vastly discounted price.

Also, we do have a collection of preowned coats & jackets. Contact us with your measurements and what you're looking for, and we'll see what we can do.

Additionally, we have an escrow service. You can find great bargains on used garments, or list your own!


Can I visit your showroom?

Our business is mostly conducted over the Internet. We do, however, have a store front for you to visit, if you're local to the New York City area.

The address is:

Englishtown Auction

90 Wilson Avenue

Green Building, #12

Englishtown, New Jersey

07726

USA

Click here for directions, courtesy of Yahoo.

We're open on weekends only, Saturday & Sunday from 9:00am to 4:00pm.


Do you have a web site or catalog?

A web site is currently in the design stage. You're looking at it! For more information on the web site, click here.

We do not have a print catalog available currently. We're estimating sometime after the web site Keep your fingers crossed.


Do you offer repairs, alterations, cleaning or storage?

Yes, we can accommodate on all counts.

Cold storage is available for the entire year for only $25.00. Each item is insured for $100.00. If you have home owner's insurance, you're probably already covered for the entire cost of the garment. If you do not, please contact us for rates.

(Additionally, you may want to have an appraisal done so that your garment can be insured.)

Cleaning is available for $25.00.

For alterations and repairs, please contact us directly for details.


Can you give me an appraisal for my garment?

Appraisals are available for your garments for a $50.00 fee.

"Appraisal" gives you a certified document detailing the exact retail value of your item. This can be used for insurance purposes or resale.

Contact us for specific details.


Boa Questions

Q: Why are some boas more expensive than others?

A: Generally, the more expensive boas are made from a higher quality skin. They are also usually a bit wider.

Q: What are boas lined with?

A: Boas are lined with grosgrain or velvet.

Main Entry: gros�grain

Pronunciation: 'grO-"grAn

A strong close-woven corded fabric usually of silk or rayon and often with cotton filler.

-- Compliments of Merriam-Webster

Q: Are the boas made from one split skin, or two skins?

A: They're made from one skin.


Do you have..? Is this available in size..?

Yes! :)

We're able to satisfy the vast majority of our customers in this regard. Send us e-mail with your measurements and a description of what you're looking for - - we have many types of fur available.


What sort of shipping do you use?

By default, we use the United States Postal Service (USPS) for shipping. All items are insured for the total purchase price of the garment - - for your protection, and ours.

Please Note: We cannot ship to Post Office Boxes!


How can I track my shipment?

Once payment has been received and your item has been shipped, you will be issued a tracking number via e-mail. You can track the status of your delivery by using the USPS online tracking page.


How do I care for my fur?

These questions and more can be answered here: www.fur.org


What are "guard hairs"?

"Guard hairs" are the longer hairs on top of the fur.


What is "underfur"?

"Underfur" is the thick lower layer of the fur.


What's your privacy policy?

For each visitor to our web site, our server automatically recognizes and collects only the visitor's domain name, not their e-mail address.

We do collect information about, and review, what pages visitors access or visit. We keep this information strictly confidential, and it is only used to improve the web site 

E-mail addresses may be used for our marketing purposes, and are not provided to any third parties. If you do not wish to receive e-mail from us, please e-mail webmaster@furoutlet.com, or remove yourself from our mailing list by clicking below. 

Information provided by persons while ordering merchandise from our online store, including name, postal address, e-mail address, phone number, and credit card information is kept confidentially and it not provided to any third parties, except to process customer's credit card for payment.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line or other information if that person requests us to contact them.

We do not sell, lend, rent, or otherwise disclose any information to any third parties.


How can I remove myself from the mailing list?

Simple! Just fill in your registered e-mail address below and click 'Unsubscribe'.

Alternatively, there's a link at the bottom of every piece of mail we send that will remove you automagically.


How does on-line ordering work?

At present, we handle on-line ordering through a "shopping cart" system. You can pay on-line using your major credit card. (Visa, Mastercard, American Express, Discover)

When you view the items in the catalog, you can click the "Add to Cart" link to add the item to your shopping cart.

To review the contents of your shopping cart, click on the "Cart Contents " link in the top center of your screen. You can then remove items you don't want, or adjust the quantity you'd like to purchase.

When you're done shopping, click on the "Check Out" link on the top right of your screen. You'll be able to review the contents of your shopping cart, and proceed to the payment form. If you'd like to make any changes, click on "Cart Contents" at the top of your screen to remove an item or change the quantity.

By default, every transaction is encrypted to protect your credit card information, using SSL encryption. When you're viewing an encrypted page, there will be a small "lock" icon at the bottom of the page to let you know that the connection is secure. To take advantage of encryption, you must be using a browser that supports this feature - - you can test your browser's compatibility here.

If your browser doesn't support SSL, we recommend Microsoft's Internet Explorer, available for free!

If you don't want to submit your credit card information over the Internet, you may mail us the information via regular postal mail. Click here for the consent form.

At present, all on-line ordering is done via major credit card. Instant check verification is on the horizon, but it isn't here yet - - if you'd like to pay by check or money order, please contact us directly about the items you're interested in. Please note that a money order is the fastest way to complete your order if you'd like to go this route - we have to wait for checks to clear the bank, and that incurs an additional 14 day waiting period (plus the shipping time, plus the time to mail the check to us).

Please note that New Jersey residents must add sales tax to the total purchase price. When using the on-line form, this is done automatically.

Shipping rates for on-line ordering are predetermined for the United States via USPS. If you would like your item to be shipped internationally, or to Hawaii or Alaska, you can contact us directly about the item you're interested in, or fill out the on-line ordering form as it is - - we will contact you via e-mail to confirm the total price before your credit card is charged.


What is vintage?

Vintage is pre-owned also know as used fur.

About

The Fur Outlet is a family business that sells directly to you and your family. We are the first to change our family tradition of manufacturing for large companies, and instead we're manufacturing for you!Our family has been in the manufacturing business for over 150 years, starting with our ancestors in the city of Kastoria, in northern Greece. We are the third generation to make quality furs in America.

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